AFTERPAY- HOW IT WORKS?

Afterpay. Shop On Furnituredeal Now. Enjoy Now. Pay Later.

Don’t miss out on the styles you love. Load up your cart and pay it off later in 4 easy, interest-free installments, every 2 weeks.

HOW DO I RETURN AN ITEM PURCHASED WITH AFTERPAY?

You can return your Afterpay purchase in store or via post. Just make sure your return meets our Returns Policy.

Exchanges are not available via Post.

Refunds will be processed by adjusting your payment agreement with Afterpay, if you have paid more than the adjusted amount Afterpay will then arrange a refund to be paid to you.

WHAT IF I CAN’T PAY AN INSTALLMENT?

Late fees may apply. For complete terms visit https://www.afterpay.com/purchase-payment-agreement

WHAT CARDS DOES AFTERPAY ACCEPT?

Afterpay currently accepts Mastercard and Visa credit and debit cards issued in Australia. Unfortunately Afterpay does not accept any prepaid cards or foreign debit/credit cards.

WHEN WILL MY FIRST PAYMENT BE CHARGED?

All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order and 6 weeks have passed since you placed that order. For online orders under $500 placed thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase. For all orders over $500, your first payment will always be deducted at the time of purchase.

WHEN WILL I GET MY ORDER?

Your Afterpay order delivery times will be the same as our standard or Express timeframes. Visit our Customer support for more information.

IS THERE A MINIMUM ORDER VALUE FOR AFTERPAY?

Afterpay can be used for orders between $20 – $1,000.

PRIVACY STATEMENT

PART ONE: HOW YOUR INFORMATION IS IMPORTANT FOR US?

During any purchase by your side from our store, we collect your personal information like your name, address, phone number, e-mail address etc. This information is automatically stored in our computer as a database and along with that our server can automatically identify your IP address. Your IP address provides us information which helps us to learn about your operating system and browser. With your due permission, e-mail regarding marketing and advertising of any new scheme or product can be sent to you.

PART TWO: AUTHORIZATION

  1. HOW DO I AUTHORIZE YOU TO USE MY INFORMATION?

Well this procedure is very simple. After you have placed an order where we have collected your personal information like your name, residential address, phone number, email address, your credit or debit card details for the completion of order; you allow us to utilize this information simply for that particular transaction to get completed.

If under any circumstances we require your information for secondary uses, we will ask for your authorization. You can deny the usage of your information under any such secondary causes like marketing or advertising. We will not use your information without your authorization under any other secondary circumstances.

  • WHAT IF I WANT TO DENY AUTHORIZATION?

At any given point of time if you change your mind and want to discontinue with us, simply contact us at support@furnituredeal.com.au. We will consider it as a withdrawal of authorization. Such is the case; your personal information will not be used and disclosed for any further process or to any individual.

PART THREE: DISCLOSURE

We adhere to law requirements and hence if asked under any legal circumstances we may disclose your personal information. We are bound to answer all related parties in every such case by law.

PART FOUR: SHARING AND DISCLOSURE OF INFORMATION TO THIRD PARTIES

We use third parties for smooth running of our business. Generally third parties used by us will use your information to an extent to fulfill their services needs for us. Other third parties like Payment gateways and other gateways might have their own privacy policies in respect of the information we have to provide them for the completion of transaction.

You are advised to visit their privacy policy statements to understand the extent of your personal information’s usage. During any purchase transaction, when you opt for a third party, it may happen that their jurisdiction may differ from yours and ours as well. In such cases your information will be subject to the Jurisdiction in which the service provider is located.

Links

We have a protected website it may happen while clicking on categories of our website you may het redirected. In such cases we do not adhere to the privacy statement of any other website. So you are advised to read theirs policy statements as well.

PART FIVE: PROTECTION

Sound actions are taken to protect your personal information. We believe in tackling all security related concerns with great care and follow best industry practices to safeguard your information. Further your personal information like your name, phone number, address, mail id, your credit or debit card details are encrypted using secure socket layer (SSL) technology and sorted with an AES-256 encryption. Security in today’s digital transmission is fragile still we follow all PCI-DSS requirements and we are always open to any amendment for industry related update.

PART SIX: AGE OF AUTHORIZATION

By using this website you represent that you are at the age of majority in your state or province of residence, and you have given us the authorization to use your information. Also you are at the age of majority in your state or province to authorize your minor dependents to use our website.

PART SEVEN: AMENDMENTS OR CHANGES IN PRIVICY POLICY

We here by reserve all the rights of amending or changing our privacy policy based on our requirements. Hence you are requested to read our privacy policy statement frequently. Any change will be in action after posting the same on website. You will be notified periodically for the changes in privacy policy statements to keep you aware about the usage of your personal information. In case of merger or acquisition, your information will be transferred to another company to have continuous relation with you.

Queries? Feel free to contact!

In case of any query or if you would like to access, correct, amend or delete any of your personal information you can write to us on support@furnituredeal.com.au. You can also write to us for any information needed to our Privacy compliance officer at support@furnituredeal.com.au

Shipping Guide

Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.

Furnituredeal is working with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service.

Australia post

Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels within the same state
ServicePosted for deliveryDelivery by (business day after posting)
Regular parcelWithin metropolitan areas of capital cities,
or within the same city or town or environs
3-4 days
Between a metropolitan area of a capital city and
country locations
3-4 days
Between country locations4-5 days
Sending parcels to other states
ServicePosted for deliveryDelivery by (business day after posting)
Regular parcelBetween Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide
3-5 days
(between metropolitanareas)
Melbourne / Brisbane;
Melbourne / Tasmania;
4-8 days
(between metropolitan areas)
To other interstate locationsPlease ask at your local

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

fastway couriers

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched width Fastway,please visit http://www.fastway.com.au and use the given tracking number.

allied express

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

Toll

Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

Undeliverable PackagesIn the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.Inaccurate addressIf there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.Unsuccessful Delivery AttemptIf no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.Rejected by ReceiverIf your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

How long does it takes to ship to my customers?

The estimated delivery time frames are:

For customers in VIC, approximately 3 – 5 working days;

For customers in NSW, SA, ACT, approximately 4 – 8 working days;

For customers in QLD, NT,WA and TAS, approximately 7 – 10 working days.

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

All items

StatePostcodeSuburb
SA5701WOOLUNDUNGA
WA6740DRYSDALE RIVER
WA6740MITCHELL PLATEAU
WA6740OOMBULGURRI
WA6740KALUMBURU
WA6740PRINCE REGENT RIVER
WA6740WYNDHAM
WA6743WARMUN
WA6743CAMBRIDGE GULF
WA6743LAKE ARGYLE
WA6743DURACK
WA6743GIBB
WA6743KUNUNURRA
TAS7151HEARD ISLAND
TAS7151DAVIS
TAS7151MAWSON
TAS7151MACQUARIE ISLAND
TAS7151MCDONALD ISLANDS
TAS7151CASEY

Bulky items

StatePostcode
NT0800-0999
NSW2641,2717, 2831, 2898, 2899
QLD4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD4806-4899, 4900-4999, 9960-9999
SA5701
WA6055
TAS7151
WA6215-6699
WA6700-6799
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